How It Works
Whitney Health · A complete neuropsychological service line that fits your practice economics.
Whitney Health is a neuropsychological assessment, scoring, and monitoring service. Your physician or neuropsychologist assigns the patient an assessment battery. A trained technician, (yours or ours), supervises the session in your office or via Telehealth. Whitney Health staff review and annotate the session recordings. A neuropsychologist, (yours or ours), reviews the scores, the annotated recordings, and the behavioral data, and writes a clinical report. Whitney Health delivers the report to your EHR.
The Referring Physician Experience
The referring physician’s role is to refer and integrate results into ongoing care. Everything else is handled by Whitney Health.
A physician or their staff logs into Whitney Health, enters the patient’s name and email, and selects a service line. If the patient has a known representative, they add them. No clinical training is required. No assessment expertise. No coordination with a specialist.
Whitney Health manages the rest, from assessment to the written report. When the report is ready, the ordering physician receives a notification. The complete neuropsychologist-authored report, differential diagnosis, normative comparisons, and recommended care plan is available in their Whitney Health dashboard and delivered to the patient’s EHR.
Turnaround: typically 48 hours from session completion. Maximum 72 hours.
Traditional in-office neuropsychological evaluation: 2–4 weeks for report delivery.
How Sessions Are Delivered
All assessments are conducted under live technician supervision. Both delivery modalities are fully supported — most health systems configure a preferred model at the enterprise level, with flexibility for individual patient circumstances.
In-Office: The patient comes to your facility. A trained technician — your own staff or a Whitney Health technician — supervises the session on-site. Standard internet connectivity and a quiet space are all that’s required.
Via Telehealth: The patient connects via a secure telehealth session. A trained technician — your own staff or a Whitney Health technician — supervises remotely throughout. The patient uses their own iOS or Android device.
For health systems that prefer not to allocate their own staff, Whitney Health provides trained technicians as part of the service via Telehealth.
Roles in Whitney Health
Each role in the Whitney Health workflow has a defined, bounded scope.
management
Healthcare Organization Administrator
Manage account and clinical staff
The health care organization administrator creates a Whitney Health account. Delivery preferences are configured during onboarding and as part of the services contract. The Whitney Health Administrator invites physicians, non-physician specialists, and clinical staff to the platform through their dashboard, and can opt-in to see practice-wide information on medication effects and individual clinician statistics including time spent on care and patient outcomes.
clinical care
Referring Physician
Refer patient and receive results
The referring physician assigns the assessment battery through the Whitney Health platform — or delegates this to staff. They select the service line, delivery modality, and patient representative if needed. Their next interaction with Whitney Health is receiving the completed neuropsychologist-authored report in their dashboard or EHR. They assign follow-up monitoring assessments as the care relationship develops.
clinical care
Technician
Supervise the Assessment
The supervising technician confirms the patient’s identity and readiness, reviews the completed intake with the patient, conducts a preliminary interview, ensures the technical environment meets platform quality standards, and monitors the session throughout — in-office or via telehealth. When the session ends, the technician’s role is complete.
Clinical care
Neuropsychologist
Review, Interview & Report
The reviewing neuropsychologist receives the complete clinical package — scores, annotated recordings, and transcripts — and navigates directly into recordings by clicking scores of interest. They write a preliminary clinical report, conduct a follow-up telehealth visit with the patient, assign adaptive assessments in real time if clinically indicated, and finalize and submit the report and care plan.
clinical care
Patient
Complete the Assessment
The patient receives a registration link by email, completes consent, capacity screen, and intake questionnaires, and schedules their supervised session — in-office or via telehealth. They complete the assessment with a technician present and meet with the neuropsychologist to review results and discuss their care plan.
Training
Healthcare Organization Administrator: Dashboard is self-explanatory. Set-up and orientation provided at time of contract. Support is available by phone, email, and video tutorial. No explicit training needed.
Referring Physician: Auto-guided orientation leads physicians through the platform, its assessment batteries and clinical capabilities. Organization-wide Telehealth orientation provided upon contract. Support is available by phone, email, and video tutorial. No explicit training needed.
Neuropsychologist: Each Whitney Health assessment battery includes an administration manual, guidance in the interpretation of scores, and a report template. Practitioners are oriented to the platform through guided video modules with proficiency quizzes. Access to administration and report-writing is gated by quiz performance. Support is available by phone, email, and video tutorial.
Technician: Each Whitney Health assessment battery includes an administration manual. Technicians are oriented to the platform through guided video modules with proficiency quizzes. Access to administration is gated by quiz performance. Support is available by phone, email, and video tutorial.
Patient: Orientation occurs with product use and with an approach similar to that found in consumer applications. No training needed.
The Fully Outsourced Model
Whitney Health can operate as a complete outsourced service. Whitney Health technicians supervise all sessions, QC staff annotate all recordings, neuropsychologists review all data and author all reports. The ordering clinician assigns assessments, receives a neuropsychologist-authored report, and acts on results. Clinical decisions remain with your team. Whitney Health handles everything in between.
What Your Team Needs
To get started
• Whitney Health enterprise account, configured during onboarding.
• EHR integration setup — completed by Whitney Health in coordination with your IT team.
• Staff training on the provider portal — approximately two hours, available remotely.
• Designation of preferred session delivery modality.
At the point of care
• A quiet space with standard internet connectivity.
• A trained technician — your own staff, or a Whitney Health technician.
• Patient uses a standard iOS or Android smartphone or tablet.
Neuropsychologist coverage
• In-house neuropsychologists can be onboarded as reviewing clinicians.
• Whitney Health provides licensed neuropsychologist review and report authorship for systems without in-house coverage.
Get Started With Whitney Health
Whitney Health is a product of Kainoa Labs, Inc.